Returns & Exchanges

Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer. In this case, fill in the returns form included in your order and pop the item back to us and we will endeavour to process the refund or exchange as soon possible. We will refund the cost of the items returned, but not the postage charges. 

We accept returns at any time within 30 days, beginning on the day you receive the goods. In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund including the postage costs. We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem.

When you return your damaged items, again use the enclosed returns form and please contact us regarding the fault so we can issue a returns label of the faulty goods on your behalf. Once we receive them back, we will examine the returned goods and process the refund or exchange.

If the product returned is not in fully resaleable condition or the packaging is
damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. 

All refunds will be processed using the same method of payment you used to place your order.    

All exchanges will be re dispatched with free delivery. 

Refurbished and discontinued items are non returnable as they are reduced due to not meeting our strict quality control standards.