Refund Policy
Creating a return for an order
Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item, or offer an exchange; whichever you prefer more. In this case, fill in the returns form included in your order and pop the item back to us and we will endeavour to process the refund or exchange as soon possible. We will refund the cost of the items returned, but not the postage charges.
We accept returns at any time within 30 days, beginning of the day you receive the goods. In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund including the postage costs. We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable digital products
To complete your return, we require a receipt or proof of purchase.
Damages and issues
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
How can customers return your products?
- By mail
- Drop it to our office
Return Address: WMR Partners, 16-17 Brindley Cl, Daventry NN11 8RP
Opening hours: 7:30AM - 6:30 PM Monday to Friday. Weekends and Bank holiday days we’re closed.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us support@wmrpartners.com
Second life (Refurbished) items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wmrpartners.com and send your item to: 16-17 Brindley Cl, Daventry NN11 8RP
Shipping
To return your product, you should mail your product to 16-17 Brindley Cl, Daventry NN11 8RP.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. If the package will be lost by the shipping courier we will be unable to provide the refund until the package will be found and delivered.
Returns Procedure
A returns form should be included with your order detailing how to return goods to us. If this is missing then send to WMR Partners, Unit 16-17 Brindley Cl, Daventry NN11 8RP
• Pack the product in its original packaging
• Pack the product to avoid damage during transit
• Include a copy of your original delivery note and RMA#number
Please be aware if you will not include information containing order details/return RMA number there is a high chance that your parcel might be lost. We receive high volume of orders and it can be tricky to track which order belongs to who. That can cause refund delays. If you could ensure that you provide all required information with return package to us that would be greatly appreciated!
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note: we will refund the cost of the item/s returned once received by us.
You can always contact us for any return questions at support@wmrpartners.com